Customers (individuals) may use the electronic complaint form to file a complaint with the Central Bank of Kuwait against local banks in the following cases only:
If the bank fails to provide them with the Complaint Form.
If the bank fails to respond in writing to the complaint within the specified period (15 working days) as of date of submission of the complaint.
The customer presenting the complaint shall be contacted by phone and apprised of action taken, thus is not required to approach or visit the CBK to obtain such information.
