Consumers' Complaints (Individuals Against Banks)
- Customers (individuals) may use the electronic complaint form to file a complaint with the Central Bank of Kuwait against local banks in the following cases only:
- If the bank fails to provide them with the Complaint Form.
- If the bank fails to respond in writing to the complaint within the specified period (15 working days) as of date of submission of the complaint.
- The customer presenting the complaint shall be contacted by phone and apprised of action taken, thus is not required to approach or visit the CBK to obtain such information.