Customers may file an appeal with the Central Bank of Kuwait against local banks through the Consumers' Protection Portal or by completing the designated appeal form if a settlement is not reached with the local bank regarding previously submitted complaints.
Appeals shall only be looked into after the customer approaches the concerned entity with the complaint and receives its written response, and a copy of the response shall be attached and grounds for going further and filing a petition shall be made clear, also attaching all necessary documents.
Appeals would be disregarded and non CBK opinions on the matter shall be given regarding appeal in the following cases:
If the subject matter is currently being reviewed by a court of law or has been put before the Public Prosecution.
If the appeals are filed against entities that are not CBK-regulated.
If the appeals are filed against investment funds.
If the appeals subject matter is vague or found to be false accusations.
If the appeals have been filed before by the same party.
The customer presenting the appeal shall be contacted via phone and apprised of action taken, thus is not required to approach or visit the CBK to obtain such information.
