Customers may file a complaint with the Central Bank of Kuwait against local banks through the Consumers' Protection Portal, or by completing the designated complaint form, only in the following cases:
If the bank fails to provide them with the Complaint Form.
If the bank fails to respond in writing to the complaint within the specified period (5 working days) as of the complaint receipt.
The customer presenting the complaint shall be contacted by phone and apprised of action taken, thus is not required to approach or visit the CBK to obtain such information.
